Refunds and cancellation
Last updated 2026-09-03.
14-day pro-rata refund
If the service isn't right for your store, tell us within 14 days of your first charge and we refund the unused part of that charge, pro-rated by the day. No forms, no questions beyond "which store".
After that
- Cancel any time from your billing page. Service continues to the end of the period you already paid for, then stops. No further charges.
- Removing a screen or module mid-period is pro-rated by Stripe as a credit toward your next invoice.
- Renewal charges are not refundable, except when the service was unavailable to your store for a material part of the period — in that case ask and we will credit the affected days.
Hardware
TV sticks or other hardware supplied with a subscription are covered by their own return terms stated on the invoice; this page is about the software subscription.
How to cancel
Cancel yourself from your billing page (the "Billing" link on your welcome and devices pages opens Stripe's customer portal). We never cancel or change a subscription because of an e-mail — an e-mail address can be faked, your billing page cannot.
How to ask for a refund
E-mail the support contact on your account with your store name. We match it to the Stripe customer record; the refund goes back only to the original payment method through Stripe, usually within 5–10 business days. Nothing else about your account changes because of a refund request.